At, we aim to provide the best shopping experience to our customers.

If, for any reason, you are not satisfied with the items you have purchased, you may exchange, return or cancel the order as mentioned in section 8. Cancellation of Orders in our Terms and Conditions.

We want the return process to be easy and fast, so please follow these instructions:

  1. Fill the return/exchange form sent with the product.
  2. The product you wish to return/exchange must be properly packed in closed packaging, together with the filled form.
  3. Send the package to the address listed in Customer Support. Please remember we don’t cover return/exchange shipping costs.

Follow our instructions and if you need, feel free to contact our customer service by phone (+351) 223 237 881, Monday to Friday, from 9:00 AM to 1:00 PM, and from 2:00 PM to 6:00 PM, or by e-mail